Our services

We start with proven frameworks and then customize scopes that respond to your specific needs.

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Strategic Planning

Execute a strategic planning process that empowers you to be proactive, enhancing adaptability and resilience, and equipping your team to confidently embrace opportunities, foster innovation, and skillfully surmount challenges.

  • It’s the beginning of a new year, and you’re ready to craft a strategic plan that will help your organization or firm soar to new heights. You’re hesitant, though, because you’ve been stung before by investing in lofty goals and strategies that end up going nowhere or, worse, gathering dust on the bookshelf. Today, however, strategic planning is essential because it offers a flexible roadmap to adeptly navigate an ever-changing environment.

    The secret to an effective strategic plan lies not just in creating a unified vision and mission across your organization but also in ensuring clarity and accountability in its execution. Done right, your strategic plan becomes your team’s north star, transforming every aspect of your organization into a purpose-driven force aligned with shared objectives. This process empowers you to be proactive, enhancing adaptability and resilience, and equipping your team to confidently embrace opportunities, foster innovation, and skillfully surmount challenges.

  • Our strategic planning consulting service leverages human-centered design thinking to unlock the benefits of strategic planning for your organization. By focusing on creating a forward-focused vision, we align your team with actionable strategies to achieve your goals. We emphasize the identification and mitigation of biases and flaws in reasoning during the planning process, encouraging diverse perspectives to strengthen decision-making. Our approach also involves establishing clear strategic goals to track progress across all levels of your organization, ensuring alignment and impactful performance measurement.

    We work in close partnership with your leadership team and other key stakeholders within these key phases:

    Initial Consultation to understand the client's unique needs, challenges, and aspirations, as well as the context its sector and/or geography. This helps us establish a strong foundation for the strategic planning process.

    Discovery Phase through which we gather information through surveys, interviews, and analysis of existing strategies and conduct a SWOT analysis to identify and prioritize internal and external factors affecting the organization.

    Strategy Development, which includes vision and mission refinement in collaboration with you and your team, establishing SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals, and workshopping to ensure key identified initiatives are fully-aligned with the goals.

    Plan Creation, including structuring a comprehensive strategic plan document, outlining actionable steps, timelines, and responsible parties through a client-tailored RACI (Responsible, Accountable, Consulted, Informed) matrix structure, and co-creating cost-effective implementation strategies.

    We can also provide a range of follow-up support service, such as post-implementation check-ins to assess progress and offer guidance, providing access to online resources, templates, or guides for ongoing assistance.

    Crafting strategic planning services precisely tailored to your unique needs helps ensure affordability through bespoke packages that accommodate limited budgets. Our emphasis on a focused approach streamlines services to pinpoint critical strategic aspects vital for your success, guaranteeing actionable plans that are not only practical but readily implementable.

    For clients seeking a more comprehensive strategic planning process, our Future Ready Advantage service provides an alternative or add-on to our basic Strategic Planning service. This specialized offering leverages future scenario analysis to develop forward-thinking contingency strategies, ensuring a future-ready approach to your organizational strategy.

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Design Sprint

Bring multi-disciplinary teams from a targeted problem identification process through a creative generative ideation session, ending with a tested prototype in a matter of days. Our Design Sprint process can adapt to the development of new products, new services, or team operations, all culminating in a co-creative experience that will gel a team in amazing new ways. 

  • Bring multi-disciplinary teams from a targeted problem identification process through a creative generative ideation session, ending with a tested prototype in a matter of days. Our Design Sprint process can adapt to the development of new products, new services, or team operations, all culminating in a co-creative experience that will gel a team in amazing new ways.

    Save time
    Save weeks of back and forth design work by concentrating time and energy to ideate and test solutions for your most pressing challenges

    Increase engagement and ownership
    Engage your team in a creative process that they can own and see through, gaining a deeper sense of trust and commitment to success

    Reduce spin
    Move away from prolonged debates to see firsthand what works and what doesn’t.

    Innovation Mindset
    Utilize key design thinking principles that stimulate creative thinking

  • Initial scoping session with detailed consulting on invitations, communications, and key planning strategies

    Initial interviews with participants pre-workshop to jump start problem identification process

    3-4 day facilitated full-day sessions with session materials

    Full Design Sprint report with targeted next steps and progress follow-up

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Business Process Optimization

Unlock your organization's full potential with a transformative consulting service designed to elevate operational efficiency and facilitate continuous improvement in your operations.

  • Is your organization grappling with inefficiencies and inconsistencies in its operational processes? Are you contending with a mindset of complacency, encapsulated in the philosophy, "If it isn't broken, don't fix it"?

    In today's fast-paced and ever-evolving operating landscape, the commitment to continuous improvement is not merely advantageous—it is critical for ensuring survival and fostering resilience. A rigorous and objective analysis of your current business and operational processes can uncover vital opportunities to enhance your organization's resilience, drive growth, and amplify its impact.

  • This a specialized consulting service designed to identify, analyze, and enhance the operational efficiency of your business or organization. Tailored for those seeking to streamline workflows and maximize productivity, this service offers a comprehensive assessment of existing processes, pinpointing areas where improvements can be made.

    Utilizing a blend of data-driven analysis, in-depth qualitative research, visual process mapping, and industry best practices, we provide actionable insights and strategic recommendations.

    This audit not only highlights inefficiencies but can also uncover hidden opportunities for cost reduction, quality enhancement, and continuous improvement.

    Whether you're a small organization or a growing business, our service is the catalyst for improving your operations and achieving your goals.

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Change Management Roadmap

Elevate your business with successful, comprehensive change management strategies that facilitate a culture of continuous improvement and deliver tangible gains in efficiency, productivity, morale, and profits.

  • Reframe Lab collaborates with your organization to design a tailored change approach that ensures a smooth transition while minimizing resistance, disruptions, and productivity loss. Our Change Management Roadmap process encompasses:

    Comprehensive Analysis: We delve deep into your organization's current state, culture, and readiness for change

    Strategic Alignment: Defining the scope and objectives of your change initiative and aligning them with your strategic goals

    Customized Strategy: Delivering an achievable change management strategy with key milestones, timelines, and resource requirements

    Stakeholder Engagement: Identifying and prioritizing key stakeholders and outlining communication plans for their active involvement using the industry-leading Prosci™ ADKAR Framework

  • Virtual scoping meeting with organization/business unit leadership

    Structured interviews with relevant managers and employees

    ½-day virtual workshop for reviewing and discussing recommendations

    Final report with a Prosci™ ADKAR-based Change Management Roadmap for implementation

    30-minute bi-weekly virtual check-in meetings throughout the engagement

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Future-Ready Advantage

Embrace uncertainty and equip your organization with the foresight and tools necessary to navigate an ever-evolving business landscape. Our Future-Ready Advantage is a comprehensive service designed to empower your decision-making, mitigate risks, and maximize opportunities in the face of uncertainty.

  • In an ever-evolving landscape, organizational success hinges on leveraging insight, creativity, and strategic foresight. Embracing a future-ready mindset isn’t just for leaders—it's a collective advantage that empowers every team member.

    Our Future-Ready Advantage goes beyond individual gains, offering a tailored service designed to fortify the entire organization. It cultivates adaptability, enhances collective decision-making, mitigates risks across departments, and enables the seizing of opportunities amidst constant change. This comprehensive approach ensures that everyone plays a role in steering the organization toward sustainable success, fostering resilience and innovation at every level.

  • We collaborate closely with your team, employing a customer-centric design thinking approach that strengthens strategic decision-making in uncertain times. Leveraging insights from customers, clients, employees, and stakeholders, we offer a holistic view of your operational landscape.

    Our Future-Ready Advantage service delivers customized solutions aligned with your organization's unique needs, equipping you with practical tools and methodologies to implement future-ready strategies effectively. Key elements of our Future-Ready Advantage service typically include the following:

    Crafting Plausible Future Scenarios
    Working hand in hand with your team, we craft plausible alternative futures based on market trends, technological advancements, and socio-economic shifts. Through workshops, we explore each scenario's potential impacts on your organization and sector, analyzing their implications for your strategies, programs, and operations.

    Developing a Strategy Playbox
    Building upon these scenarios, we collaborate to create a Strategy Playbox, a dynamic tool tailored to guide your organization’s strategic decision-making in uncertain environments. Our interactive sessions unlock creativity and innovation within your team, utilizing storytelling and visualization methods to provide potent insights and bolster confidence in your strategic roadmap.

    Forging a Future-Ready Strategic Roadmap
    Continuing our partnership, we further refine the preceding steps to create a customized risk assessment and mitigation strategy. Employing techniques such as futurecasting and backcasting, we proactively identify potential business and operational risks, crafting robust contingency plans. Our work includes developing implementation guidance and ongoing support, ensuring adaptability and recalibration of strategies as landscapes evolve.

    We tailor our approach to meet your unique needs, ensuring you receive the precise services essential for your success and future growth. Click below to schedule a free initial consultation.

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Team Offsites

Create a refreshing and intentional experience that helps your team take time away from the day-to-day to come together in a meaningful way. Designing with empathy, we work to include moments of reflection and creativity while building energy for the work ahead.

  • Create a refreshing and intentional experience that helps your team take time away from the day-to-day to come together in a meaningful way. Designing with empathy, we work to include moments of reflection and creativity while building energy for the work ahead.

  • Kick-off meeting to establish timing, location, nature of the gathering, goals

    Initial interviews to take temperature of the team

    Detailed agenda with tailored activities that work to establish trust, maximize engagement and allow everyone a voice

    Retreat report with retreat photos, inputs collected, action items highlighted

    Follow-up consultation meeting with specific guidance to continue energy and enthusiasm

Let’s chat.

No engagement is the exactly the same.

Curious? Set up a free 30-minute consultation to see what it could look like for your team.